Privacy Policy

Last updated: 10 May 2026

This Privacy Policy explains how Rockyspin Casino collects, uses, stores, shares, and protects personal data when players and visitors access the official Rockyspin Casino website, create an account, use casino games, claim promotions, make payments, use cryptocurrency services, interact with customer support, or access related features such as the Rockyspin app, bonuses, crypto casino, live casino, payment methods, sportsbook, and account login services.

Rockyspin Casino is operated by Rossobash SRL, a company based in Costa Rica. Rockyspin Casino operates under Curaçao e-Gaming licence number 8048/JAZ. For privacy-related questions, players may contact Rockyspin Casino at support@rockyspin.com.

By accessing or using Rockyspin Casino, you acknowledge that your personal data will be processed in accordance with this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to all personal data processed by Rockyspin Casino in connection with:

  • Visiting and browsing the Rockyspin Casino website;
  • Registering, verifying, accessing, or managing a player account;
  • Using casino games, live casino tables, sportsbook services, promotions, loyalty features, tournaments, or other gambling-related services;
  • Depositing, withdrawing, or otherwise transacting through supported payment methods;
  • Using cryptocurrency payment options;
  • Contacting customer support;
  • Receiving service messages, promotional communications, or account notifications;
  • Participating in responsible gaming tools, self-exclusion, deposit limits, or account restrictions.

This Privacy Policy does not apply to third-party websites, services, wallets, banks, payment processors, software providers, social media platforms, or external content that may be accessed separately from Rockyspin Casino.

2. Data Controller

For the purposes of applicable data protection laws, the data controller responsible for the processing of personal data described in this Privacy Policy is:

Rossobash SRL
Operator of Rockyspin Casino
Costa Rica
Email: support@rockyspin.com

Rockyspin Casino may also work with payment processors, identity verification providers, software providers, fraud prevention providers, hosting providers, analytics partners, affiliate partners, and regulatory or compliance service providers that process data on Rockyspin Casino’s behalf or as independent controllers where required by law.

3. Eligibility and Age Restriction

Rockyspin Casino is intended only for individuals who are legally permitted to gamble in their jurisdiction and who are at least 18 years old, or older where a higher legal age applies.

Rockyspin Casino does not knowingly collect personal data from minors. If Rockyspin Casino becomes aware that a minor has created an account or provided personal data, the account may be closed, gambling activity may be restricted, and personal data may be deleted or retained only where legally required for regulatory, fraud prevention, or dispute purposes.

4. Personal Data We Collect

Rockyspin Casino collects different categories of personal data depending on how you use the website and services.

4.1 Account Registration Data

When you create or manage an account, Rockyspin Casino may collect:

  • Full name;
  • Date of birth;
  • Residential address;
  • Country of residence;
  • Email address;
  • Telephone number;
  • Username or account identifier;
  • Password or encrypted authentication credentials;
  • Preferred language;
  • Currency preference;
  • Marketing communication preferences;
  • Account creation date and account status.

This information is required to create an account, confirm eligibility, comply with legal obligations, protect account security, and provide casino services.

4.2 Identity Verification and KYC Data

To comply with Know Your Customer, anti-money laundering, fraud prevention, and regulatory obligations, Rockyspin Casino may request and process:

  • Passport, national identity card, driving licence, or other government-issued identification;
  • Proof of address, such as a utility bill, bank statement, or similar document;
  • Date and place of birth;
  • Nationality;
  • Photographic verification or selfie checks where required;
  • Document numbers, expiry dates, and issuing country;
  • Screening results from compliance databases;
  • Verification status and verification history.

Rockyspin Casino may require KYC verification before withdrawals, when payment activity appears unusual, when account data requires confirmation, or when required by law or internal risk controls.

4.3 Payment and Transaction Data

When you deposit, withdraw, or otherwise transact through Rockyspin Casino, data may be collected and processed in connection with supported payment options listed on the payment methods page.

This may include:

  • Deposit and withdrawal amounts;
  • Payment method used;
  • Transaction date, time, currency, and status;
  • Card type, masked card number, issuer country, and expiry reference where applicable;
  • E-wallet account identifiers where applicable;
  • Bank transfer references where applicable;
  • Payment processor response codes;
  • Chargeback, refund, reversal, and failed payment data;
  • Internal risk scoring related to payment activity.

Rockyspin Casino does not intentionally store full payment card numbers where payment processing is handled by authorised third-party payment processors.

4.4 Cryptocurrency Transaction Data

When you use cryptocurrency options through the crypto casino services, Rockyspin Casino may process:

  • Cryptocurrency type, such as Bitcoin, Ethereum, Litecoin, Tron, Tether, Dogecoin, Bitcoin Cash, Binance Coin, or other supported assets;
  • Wallet address or deposit address;
  • Transaction hash;
  • Blockchain confirmation status;
  • Deposit or withdrawal amount;
  • Network fees or third-party processing references;
  • Risk screening results associated with wallet addresses or blockchain transactions.

Blockchain transactions may be publicly visible on the relevant blockchain network. Rockyspin Casino is not responsible for public blockchain transparency or third-party blockchain analytics outside its control.

4.5 Gambling Activity Data

When you use Rockyspin Casino games, live casino services, sportsbook services, or promotional features, Rockyspin Casino may process:

  • Games played;
  • Bets, stakes, odds, winnings, and losses;
  • Session history;
  • Bonus participation and wagering progress;
  • Free spin usage;
  • Loyalty level, wager points, rakeback, cashback, and rewards;
  • Tournament participation;
  • Game provider identifiers;
  • Sportsbook bet slips, selections, odds, markets, and settlement results;
  • Live casino table activity and dealer game participation;
  • Risk, fairness, fraud, and responsible gaming indicators.

This information is necessary to provide gambling services, calculate balances and winnings, settle bets, apply bonus rules, detect prohibited activity, and maintain accurate records.

4.6 Bonus and Promotional Data

When you claim or participate in bonuses, reload offers, cashback, tournaments, free spins, loyalty rewards, or other promotions, Rockyspin Casino may process:

  • Bonus eligibility;
  • Bonus activation date;
  • Deposit qualification;
  • Wagering requirement progress;
  • Free spin allocation and use;
  • Promotional codes;
  • Cashback and rakeback records;
  • Excluded or restricted bonus activity;
  • Communication preferences for promotional offers.

4.7 Device, Technical, and Usage Data

Rockyspin Casino automatically collects certain technical data when you use the website or Rockyspin app features, including:

  • IP address;
  • Device type;
  • Operating system;
  • Browser type and version;
  • Screen resolution;
  • Language settings;
  • Time zone;
  • Referring and exit pages;
  • Pages visited;
  • Clicks, scrolls, and navigation events;
  • Login timestamps;
  • Session duration;
  • Cookie identifiers;
  • Device identifiers;
  • Approximate location inferred from IP address;
  • Error logs and performance data.

This information helps Rockyspin Casino maintain service functionality, prevent fraud, secure accounts, improve performance, and comply with jurisdictional restrictions.

4.8 Customer Support and Communications Data

When you contact customer support, Rockyspin Casino may collect and process:

  • Email correspondence;
  • Live chat transcripts;
  • Support tickets;
  • Account notes;
  • Complaint details;
  • Dispute records;
  • Social media communications where used for support;
  • Attachments or screenshots you provide;
  • Records of customer service decisions.

Customer support data may be used to resolve inquiries, investigate disputes, maintain service quality, detect abuse, and comply with legal obligations.

4.9 Responsible Gaming Data

When you use responsible gaming tools or when Rockyspin Casino identifies risk indicators, the following data may be processed:

  • Deposit limits;
  • Loss limits where available;
  • Session limits;
  • Cooling-off requests;
  • Self-exclusion requests;
  • Account closure requests;
  • Gambling behaviour indicators;
  • Responsible gaming communications;
  • Internal risk assessments;
  • Support interactions relating to gambling control.

Responsible gaming data may be retained to protect players, enforce self-exclusion, comply with regulatory expectations, and prevent re-registration where restrictions apply.

5. How Rockyspin Casino Collects Personal Data

Rockyspin Casino collects personal data through the following methods:

  • Directly from you when you register, verify your identity, make payments, claim bonuses, contact support, or configure responsible gaming tools;
  • Automatically when you browse the website, log in, play games, or interact with account services;
  • From payment processors, banks, e-wallet providers, cryptocurrency service providers, card networks, and fraud prevention partners;
  • From identity verification, KYC, AML, and sanctions screening providers;
  • From game providers, sportsbook providers, live casino providers, and platform technology partners;
  • From affiliate partners where you arrive through a referral or marketing campaign;
  • From public sources, regulatory databases, fraud databases, and legally available compliance sources.

6. Purposes of Processing Personal Data

Rockyspin Casino processes personal data for lawful, legitimate, and operationally necessary purposes, including the following.

6.1 Account Creation and Management

Personal data is processed to:

  • Register new player accounts;
  • Enable secure login;
  • Manage user profiles;
  • Authenticate users;
  • Maintain account balances;
  • Provide account history;
  • Process account changes;
  • Prevent unauthorised access.

6.2 Provision of Gambling Services

Personal data is processed to provide access to casino games, live casino services, sportsbook betting, tournaments, and related features, including:

  • Recording bets and results;
  • Settling wagers;
  • Calculating winnings and losses;
  • Updating balances;
  • Providing game history;
  • Applying game rules;
  • Supporting technical gameplay functions.

6.3 Payments and Withdrawals

Personal data is processed to:

  • Accept deposits;
  • Process withdrawals;
  • Verify payment method ownership;
  • Detect payment fraud;
  • Manage declined, reversed, or disputed transactions;
  • Comply with financial monitoring obligations;
  • Reconcile player balances.

6.4 KYC, AML, and Compliance

Rockyspin Casino processes personal data to:

  • Verify identity;
  • Confirm age and eligibility;
  • Detect money laundering, terrorist financing, fraud, collusion, and other unlawful activity;
  • Screen against sanctions and restricted lists where applicable;
  • Comply with licence obligations;
  • Respond to lawful requests from authorities;
  • Maintain regulatory records.

6.5 Fraud Prevention and Platform Security

Personal data is processed to:

  • Detect multiple accounts;
  • Prevent bonus abuse;
  • Identify suspicious betting patterns;
  • Prevent account takeover;
  • Investigate chargebacks and payment abuse;
  • Monitor abnormal technical behaviour;
  • Protect the integrity of games and transactions.

6.6 Responsible Gaming and Player Protection

Rockyspin Casino processes personal data to:

  • Apply deposit limits, cooling-off periods, and self-exclusion;
  • Identify signs of harmful gambling behaviour;
  • Enforce account restrictions;
  • Prevent access by self-excluded users;
  • Provide safer gambling communications;
  • Maintain responsible gaming records.

6.7 Promotions, Bonuses, and Loyalty Rewards

Personal data is processed to:

  • Determine bonus eligibility;
  • Apply wagering requirements;
  • Allocate free spins;
  • Calculate cashback, rakeback, and loyalty benefits;
  • Manage tournaments and prize pools;
  • Send promotional communications where permitted.

6.8 Customer Support

Personal data is processed to:

  • Respond to player inquiries;
  • Resolve technical issues;
  • Investigate payment or bonus disputes;
  • Handle complaints;
  • Maintain accurate support records;
  • Improve service quality.

6.9 Analytics and Service Improvement

Rockyspin Casino uses technical and usage data to:

  • Improve website performance;
  • Analyse feature usage;
  • Identify technical errors;
  • Optimise mobile and PWA performance;
  • Improve navigation, game discovery, and user experience;
  • Measure campaign effectiveness.

Personal data may be processed to:

  • Establish, exercise, or defend legal claims;
  • Investigate breaches of terms;
  • Cooperate with dispute resolution procedures;
  • Protect Rockyspin Casino, players, payment providers, and third parties from harm or unlawful activity.

Where applicable data protection laws require a legal basis, Rockyspin Casino processes personal data under one or more of the following grounds:

  • Performance of a contract: to provide account services, games, payments, withdrawals, bonuses, and support;
  • Legal obligation: to comply with KYC, AML, tax, licensing, fraud prevention, age verification, and regulatory requirements;
  • Legitimate interests: to protect platform security, prevent fraud, improve services, manage risk, enforce rules, and operate the business responsibly;
  • Consent: for certain marketing communications, optional cookies, or specific data uses where consent is required;
  • Vital or substantial public interest where applicable: where processing is necessary for responsible gaming, harm prevention, or compliance with gambling safety obligations.

Where processing is based on consent, you may withdraw consent at any time. Withdrawal of consent does not affect processing that occurred before withdrawal and does not prevent Rockyspin Casino from processing data where another lawful basis applies.

8. Cookies and Similar Technologies

Rockyspin Casino uses cookies, pixels, tags, local storage, and similar technologies to operate the website and improve player experience.

8.1 Types of Cookies Used

Rockyspin Casino may use:

  • Strictly necessary cookies: required for login, security, account sessions, payments, and core website functions;
  • Performance cookies: used to understand site speed, errors, and technical performance;
  • Analytics cookies: used to measure traffic, usage patterns, and content performance;
  • Preference cookies: used to remember language, region, currency, and display settings;
  • Security cookies: used to detect fraud, suspicious activity, and unauthorised access;
  • Marketing cookies: used to measure campaigns and deliver relevant offers where permitted.

You may manage cookies through your browser settings. Blocking necessary cookies may prevent account login, gameplay, payments, or other essential features from working correctly.

9. Marketing Communications

Rockyspin Casino may send promotional communications about bonuses, free spins, tournaments, loyalty rewards, casino games, sportsbook offers, crypto promotions, and related services where permitted by law and account preferences.

Marketing communications may be sent by email, SMS, website notifications, account inbox messages, or other available channels.

You may opt out of promotional communications by using available unsubscribe tools, adjusting account settings, or contacting support@rockyspin.com. Rockyspin Casino may still send non-marketing messages relating to account security, transactions, responsible gaming, verification, legal notices, or service updates.

10. Sharing Personal Data

Rockyspin Casino may share personal data with trusted recipients where necessary for the purposes described in this Privacy Policy.

10.1 Service Providers

Personal data may be shared with:

  • Hosting and cloud infrastructure providers;
  • Payment processors;
  • Card networks and banking partners;
  • E-wallet and cryptocurrency payment providers;
  • KYC and identity verification providers;
  • AML, sanctions screening, and fraud prevention providers;
  • Customer support tools;
  • Email, SMS, and communication platforms;
  • Analytics and performance monitoring providers;
  • Cybersecurity providers.

10.2 Game, Live Casino, and Sportsbook Providers

Personal data or account-related identifiers may be shared with software providers to operate games, settle results, prevent fraud, verify sessions, and maintain game integrity. This may include providers supporting slot games, live casino tables, and sportsbook services.

Rockyspin Casino may disclose personal data to:

  • Gambling regulators;
  • Licensing authorities;
  • Law enforcement agencies;
  • Courts and tribunals;
  • Tax authorities;
  • AML authorities;
  • Professional advisers;
  • Dispute resolution bodies;
  • Other public authorities where legally required or reasonably necessary.

10.4 Corporate and Business Transfers

If Rockyspin Casino or Rossobash SRL undergoes a merger, restructuring, asset transfer, acquisition, sale, or business reorganisation, personal data may be transferred as part of that transaction, subject to appropriate confidentiality and data protection safeguards.

10.5 Affiliate and Marketing Partners

Where you arrive at Rockyspin Casino through an affiliate or marketing campaign, limited data may be shared for referral tracking, commission calculation, fraud prevention, and campaign performance measurement. Rockyspin Casino does not provide affiliates with full identity documents or full payment details for ordinary referral tracking.

11. International Data Transfers

Rockyspin Casino operates internationally and may transfer personal data to countries outside your country of residence. These countries may have data protection laws different from those in your jurisdiction.

Where required by applicable law, Rockyspin Casino uses appropriate safeguards for international transfers, which may include contractual protections, security controls, access restrictions, due diligence of service providers, and transfer mechanisms recognised under applicable data protection rules.

12. Data Retention

Rockyspin Casino retains personal data only for as long as necessary for the purposes described in this Privacy Policy, including account operation, legal compliance, regulatory obligations, dispute resolution, fraud prevention, responsible gaming enforcement, and recordkeeping.

Retention periods may vary depending on the type of data:

  • Account data is generally retained while the account is active and for a legally required or operationally necessary period after closure;
  • KYC and AML records are retained for the period required by applicable compliance obligations;
  • Payment and transaction records are retained for accounting, AML, chargeback, fraud prevention, and legal purposes;
  • Gambling activity records are retained for regulatory, dispute, audit, and responsible gaming purposes;
  • Support communications are retained to manage complaints, disputes, service quality, and legal risk;
  • Self-exclusion and responsible gaming records may be retained for extended periods to ensure restrictions remain effective.

Rockyspin Casino may retain certain information even after account closure where required to comply with law, prevent fraud, enforce self-exclusion, resolve disputes, or defend legal claims.

13. Security of Personal Data

Rockyspin Casino applies technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss, misuse, or destruction.

Security measures may include:

  • SSL encryption for data transmission;
  • Access controls and authentication procedures;
  • Account password protection;
  • Monitoring for suspicious activity;
  • Payment security controls;
  • Data minimisation practices;
  • Internal confidentiality obligations;
  • KYC and AML risk checks;
  • System logging and audit controls;
  • Security review of service providers.

No online service can guarantee absolute security. Players must also protect their own account credentials, use strong passwords, avoid sharing login details, and immediately contact support if they suspect unauthorised access.

14. Player Responsibilities

Players are responsible for ensuring that personal data provided to Rockyspin Casino is accurate, complete, and up to date.

Players must not:

  • Create accounts using false identity information;
  • Use another person’s payment method without authorisation;
  • Submit forged or altered KYC documents;
  • Attempt to bypass jurisdictional restrictions;
  • Share account credentials;
  • Open duplicate accounts;
  • Use VPNs, proxies, or technical methods to misrepresent location where prohibited by platform rules or applicable law.

Failure to provide accurate information may result in verification delays, withdrawal restrictions, account suspension, bonus cancellation, or account closure.

15. Automated Processing and Risk Monitoring

Rockyspin Casino may use automated systems to support fraud detection, KYC review, AML monitoring, bonus abuse prevention, payment risk assessment, responsible gaming monitoring, and account security.

Automated processing may identify:

  • Multiple account patterns;
  • Suspicious payment behaviour;
  • Bonus abuse indicators;
  • Unusual gameplay patterns;
  • Location inconsistencies;
  • Self-exclusion matches;
  • Account takeover risks;
  • Potential responsible gaming concerns.

Where automated tools are used, decisions may be reviewed by authorised personnel where appropriate and required by applicable law.

16. Responsible Gaming and Self-Exclusion Data

Rockyspin Casino treats responsible gaming data with particular care. If you request deposit limits, a cooling-off period, self-exclusion, or other restrictions, Rockyspin Casino will process the relevant data to enforce those protections.

Self-exclusion data may be retained to prevent reactivation, duplicate accounts, or future access where restrictions apply. This processing is necessary to protect players and comply with responsible gambling obligations.

Players may contact support@rockyspin.com for responsible gaming requests, including cooling-off and self-exclusion.

17. Your Privacy Rights

Depending on your jurisdiction, you may have rights in relation to your personal data. These rights may include:

  • The right to access personal data held about you;
  • The right to correct inaccurate or incomplete data;
  • The right to request deletion of personal data;
  • The right to restrict certain processing;
  • The right to object to certain processing;
  • The right to withdraw consent where processing is based on consent;
  • The right to request data portability;
  • The right to opt out of marketing communications;
  • The right to lodge a complaint with a competent data protection authority.

These rights are not absolute. Rockyspin Casino may refuse, limit, or delay a request where necessary to comply with gambling laws, AML rules, fraud prevention duties, tax obligations, responsible gaming obligations, contractual obligations, legal claims, or regulatory recordkeeping requirements.

To exercise privacy rights, contact support@rockyspin.com. Rockyspin Casino may require identity verification before responding to a privacy request.

18. Account Closure and Data Deletion

You may request account closure by contacting customer support. Account closure does not automatically result in immediate deletion of all personal data.

Rockyspin Casino may retain information after account closure where necessary for:

  • KYC and AML compliance;
  • Payment and accounting records;
  • Fraud prevention;
  • Chargeback and dispute handling;
  • Responsible gaming and self-exclusion enforcement;
  • Regulatory audits;
  • Legal claims;
  • Security investigations.

Where data is no longer required, Rockyspin Casino will delete, anonymise, or securely restrict it in accordance with applicable retention requirements.

19. Payment Providers and Third-Party Services

When using payment methods, banks, card networks, e-wallets, cryptocurrency networks, or other third-party services, those third parties may process personal data under their own privacy policies and legal obligations.

Rockyspin Casino is not responsible for independent processing carried out by third-party banks, wallet providers, blockchain networks, payment processors, social media platforms, or external service providers acting outside Rockyspin Casino’s instructions.

Players should review the privacy terms of their chosen payment provider before making deposits or withdrawals.

20. Cryptocurrency and Blockchain Transparency

Cryptocurrency transactions may involve public blockchain records. Public blockchain data may include wallet addresses, transaction hashes, transaction amounts, timestamps, and network confirmations.

Although Rockyspin Casino may process cryptocurrency transaction data for account funding, withdrawals, AML checks, and transaction verification, Rockyspin Casino cannot delete or modify information recorded on public blockchain networks.

Players using cryptocurrency payment options acknowledge the public and irreversible nature of many blockchain transactions.

21. Jurisdictional Restrictions and Location Data

Rockyspin Casino may process IP addresses, device data, payment location indicators, residence information, and verification documents to determine whether a player is eligible to access services.

If Rockyspin Casino determines that a player is accessing the website from a restricted jurisdiction or has provided inaccurate location information, Rockyspin Casino may restrict access, suspend the account, cancel bonuses, request additional verification, or close the account.

22. Changes to This Privacy Policy

Rockyspin Casino may update this Privacy Policy from time to time to reflect legal, regulatory, operational, technical, or service-related changes.

When updates are made, the revised Privacy Policy will be published on the official Rockyspin Casino website with an updated “Last updated” date. Continued use of Rockyspin Casino after publication of the updated Privacy Policy means that you acknowledge the updated terms.

23. Contact

For privacy questions, data requests, account verification matters, responsible gaming requests, or concerns about personal data processing, contact Rockyspin Casino at:

support@rockyspin.com